Making a Personal Connection
For Change

FPS COVID-19 Management Protocol: Updated July 12, 2021

All of our staff have been vaccinated. For the time being, we are moving clients back to in-office sessions. With a year and a half of experience, the official FPS position on telehealth is that it was a great workaround to keep people attending mental health services while reducing infection rates and allowing staff and clients to tend to children who were out of school. However, it is not the equivalent of in-person services. BCBS of Kansas plans to terminate parity (paying the same rate for telehealth as they do for office services) on July 20, 2021. We do not expect it to be extended any further, barring exigent circumstances. But if the Delta variant picks up, it is possible they will reinstate a telehealth option. Through December 2022 we will not be using the waiting room. Please wait in your car. We are working on an outdoor check-in system like the one we used to use before COVID. More on that to come.

FPS is a staunch supporter of vaccination. If you are fully vaccinated plus two weeks, you are free to be seen in the office without a mask. If you have not been vaccinated, you must meet the following guidelines.

For Unvaccinated People to be Seen in the Office, You Must:

Not Be Ill
Be free of illness or fever and have no one in your family or friend circle with COVID.
Not Attend High Risk Environments
We won't see you in the office if you live in a dorm or other communal housing or have attended bars or parties.
Wear A Mask to Your Appointment
You must wear a mask. Your therapist may waive this requirement once you are in his or her office but that is at the therapists discretion.
Wait in Your Car
Our lobbies are closed and entrances are or shortly will be locked. If you drop someone off for therapy, do not leave until the therapist comes out and waves them in.
Wash Your Hands Upon Arrival
Everyone who enters our office must their wash hands before beginning a session. Your therapist will do likewise.
Maintain Social Distancing
Remain at least six feet away from anyone you encounter including your therapist.
Exit Through The Back Door
In Suites C and D, please exit at the back door so you don't cross the lobby a second time.
Maintain A Supportive Perspective
Vaccine or not, clients unwilling to maintain infection management can't be seen in our office. Ill-temperament will not gain access to services.

Is My Insurance Covering Telehealth?

BCBS of Kansas
will cease covering telehealth at parity on July 20. More Info
BCBS of KC
was covering all telehealth costs at this moment but we do not expect that to continue More Info
Cigna
provides updates  on its COVID telehealth policy on it's website   More Info
UMR
provides updates on its  COVID telehealth policy More Info
United/Optum
is covering COVID telehealth through Sept 30th More Info
Aetna
Aetna is covering telehealth costs at their usual rate for the time being. We do not expect that to continue. More Info

FPS COVID-19 FAQ

FPS Will Remain Open

We never closed and we won't. COVID has posed a great many challenges to mental health for individuals, families, and members of the larger society. We are working hard to help you in those struggles.

What About Telehealth?

Our official position as an agency is that telehealth was a good and necessary COVID workaround, but it should not replace in-person therapy or medication management after these exigent circumstances. If things change this fall -- as they well could with the Delta Variant -- we will update this page. However, for vaccinated people, even the Delta Variant should not great alter our office plan. Insurance companies have long held -- prior to COVID -- that they are required to pay for telehealth but they are not required to pay for it at parity, meaning at the same rate as office therapy. Family Psychological Services will not accept a cut rate for telehealth services. Some clients have asked if they can pay the difference? They cannot, per the insurance contract. Some have asked if they can opt-out of insurance coverage to do telehealth. We cannot ask or induce you to do this. If you voluntarily forgo insurance to do telehealth, we can accept your cash payment, but you cannot then turn the claim into insurance. You'll need to sign a waiver to do this, which we have on file.

What's Happening with Medication Management?

Marilee and Adrian Cade are currently seeing clients on telehealth, but will move back to in-office visits by June 30 in Suite A of the 2601 Building. Please visit our Medication_Management web page to remind yourself of the requirements for med management. Remember, you need to be seen regularly by a therapist at FPS to continue medication with us.

Are You Accepting New Clients?

As best we can. Our senior staff are taking very few clients. Our new staff are taking clients fairly regularly now. Demand has been up during COVID with, at times, eight to twelve intake requests per day. We are doing our best to keep up.